CARIBBEAN AGENCY, doing business as CARIBBEAN FLIGHTS, is a Limited Liability Company established 2915 Ogletown Road # 2745, Newark, DE 19713 (USA); with Sales office located 42 Broadway, 12th Floor, Suite 268, New York, NY 10004 (USA); and Operations office St Jean Airport, BP 541, 97133 St. Barthelemy, (French Caribbean).
By signing this document, the client authorizes CARIBBEAN AGENCY (D.B.A. “Caribbean Flights”) and its affiliated agents (partners, vendors and subcontractors) to use the credit card provided according to the Payment terms below.
All charter bookings must be prepaid according to the following schedule:
1. To “hold” the charter airplane and crew, a non-refundable deposit will be required by credit card.
2. To “confirm” the trip, balance payment will be requested by the operations office during the booking process. Specific instructions with payment method and due date will be provided.
IMPORTANT: Traveling to the Caribbean region is subject to various health risks (COVID-19) and natural disasters (hurricanes, volcanic eruptions, earthquakes…) that might affect the upcoming trip.
To cover unexpected situations, we strongly recommend subscribing to travel insurance, with the “CFAR” option (“Cancel For Any Reason”). Please refer to a travel agency or insurance company for more information.
In case of significant COVID-19 related travel restrictions issued by the authorities at the destination country, such as closed borders or country full lockdowns, the trip may be postponed for up to 12 months. A credit voucher valid for the same itinerary will be issued.
Note: Passengers tested positive to COVID-19 prior to the trip, closed borders or country lockdowns at the passenger’s home or departing country; government curfews, quarantine requirements or closed businesses at the destination country are NOT considered as significant COVID-19 related travel restrictions for the purpose of this policy. “CFAR” insurance should be subscribed to cover these occurrences.
For non-COVID-19 travel disruptions, the following standard policies apply:
All Charter Reservations are non-refundable: “USE IT OR LOSE IT”.
No show at the scheduled check-in time is considered as a charter cancelation with a 100% penalty fee. To make it clear, the “NO-REFUND” policy also applies to connecting airline delays (if significant), schedule changes or cancellations; immigration or visa issues; family emergencies; medical emergencies (including being tested positive to COVID-19); natural disasters; epidemic/pandemic situations; government-issued travel restrictions or bans; acts of terrorism; acts of war; or any other reason. Please verify coverage with your travel insurance.
For some destinations, passengers will be required to present COVID-19 documents (i.e. vaccination cards, negative tests, country travel authorizations...). Passengers will be asked to show their COVID-19 documents prior to the charter departure. If passengers cannot produce the required documents, they will be refused boarding. The flight will be canceled, and no refund will be issued.
Minor alterations to a confirmed booking (such as adding a passenger, changing the schedule, or others) are subject to availability and operations office’s approval. Additional taxes and fees will apply in addition to a minimum processing fee of $100 USD (or €100 EUR) per change.
Caribbean Flights (or its agents) reserve the right to substitute an aircraft offering similar value and transportation characteristics without prior notice nor financial compensation. In certain weather circumstances, pursuant to regulations and/or safety, the aircraft will not be able to depart. Caribbean Flights (or its agents) in cooperation with the operator will review these issues affecting your travel and offer the best alternate solution to minimize travel disruptions. Some Caribbean airports are subject to sunrise and sunset landing restrictions. No take-off and landing are allowed outside daylight hours. For example: St Barthélemy (“St Barths”), Nevis, Virgin Gorda, most Grenadines islands, most Bahamian islands.... Caribbean Flights (or its agents) will not be liable for any delay and/or cancellation of the charter reservation due to late inbound flight, traffic congestion, or others, that may occur at the airport of transit.
All passengers (including children and infants) must have valid travel documents before the trip. This may include a valid Passport, an ID card, and in some cases a Visa. It is the Passengers’ responsibility to check the validity of documents (i.e. expiration dates) and possible visa requirements for the visited country. Copies of these documents will be required by Caribbean Flights during the booking process in order to comply with APIS regulations issued by the US Customs & Border Protection and CARICOM agencies.
COVID-19 related travel documents, such as, but not limited to, Proof of Full Vaccinations, Negative Tests, Country Travel Authorizations, will be needed for some destinations. It is the passenger's sole responsibility to comply with the Authorities Health requirements of the transit and destination countries. The following website can be used (for information only) to assist in determining the required COVID-19 protocols for the transit and destination countries: https://www.traveldoc.aero/. Official and updated requirements must be checked by the passengers contacting the authorities directly.
Failure to provide valid travel documents “in due course” will eventually generate a cancellation of the booking and deposited funds will be forfeited.
All travel documents MUST be uploaded into the passenger’s booking as per the instructions provided during the reservation process.
Except for last-minute bookings, Travel Documents received on short notice prior to the charter departure will be subject to a late processing fee of $100 USD (or €100 EUR) per document, as follows:
Received less than 72 hours prior to departure:
Received less than 12 hours prior to departure:
To allow faster processing of the booking and avoid additional fees, we recommend providing the required documents during the reservation, or “as early as practical”, using the travel documents upload link (loading instructions will be provided).
Each passenger is allowed 1 checked luggage + 1 personal item (i.e. cabin bag that must fit under the seat). Checked luggage dimensions & weight not to exceed 25 in x 18 in x 11.5 in (63 cm x 46 cm x 30 cm), and 50 lbs. (23 kg). Personal item dimensions & weight not to exceed 16 in x 12 in x 8 in (40 cm x 30 cm x 20 cm) and 10 lbs. (5 kg). No oversized luggage allowed. Special luggage (baby strollers, golf bags, kite gear, scuba equipment, animal kennels...) must be pre-approved. If luggage does not comply with the above restrictions, the Captain of the flight may decide to offload the luggage before departure without financial compensation.
Most charter aircraft are small and limited in size. For comfort and safety, the following restrictions apply to all passengers: Weight 220 lbs./100 kg; Height 6’3”/1.90 m. Passengers above these limits must be pre-approved by the operations office. Passengers requiring wheelchair (or other medical) assistance must contact the reservations office to confirm availability of service prior to the booking.
Due to the numerous travel restrictions in effect throughout the Caribbean islands in relation to the COVID-19 pandemic, some of our flights are subject to special permit approvals by the local health authorities. Caribbean Flights has no influence on local government decisions regarding border control. We recommend contacting the health authorities of your departure and arrival airports to secure permissions.
Caribbean Flights refers to Caribbean Agency LLC, a Delaware corporation and other parties responsible for providing air charter services.
All network partners are certified air taxi operators required to adhere to safety requirements set forth by Civil Aviation Authorities.